This week's blog circle prompt is "service." There are many paths I could have gone down, but I decided to touch on the customer experience provided by I Got the Shot Photography.
Notice I say experience. A customer EXPERIENCE is different than customer SERVICE. It's not arbitrary or spontaneous, but instead completely DESIGNED!
My mindset is always "approach the customer with a sincere desire to deliver the best I can." By thinking through the step-by-step process I will need to use for a great customer experience, then developing the system to implement those steps, I can ensure that EVERY customer is receiving sustainable and measurable quality work.
The service (professional photographs) is only a piece of the puzzle. The outcomes (deliverables) and opportunities (referrals, additional sessions, etc.) are really most important to, not only the client, but myself.
Below are some of the things I use to implement the client experience.
Notice I say experience. A customer EXPERIENCE is different than customer SERVICE. It's not arbitrary or spontaneous, but instead completely DESIGNED!
My mindset is always "approach the customer with a sincere desire to deliver the best I can." By thinking through the step-by-step process I will need to use for a great customer experience, then developing the system to implement those steps, I can ensure that EVERY customer is receiving sustainable and measurable quality work.
The service (professional photographs) is only a piece of the puzzle. The outcomes (deliverables) and opportunities (referrals, additional sessions, etc.) are really most important to, not only the client, but myself.
Below are some of the things I use to implement the client experience.
- Good Clear Communication
- Packages That Are Easy to Understand
- Info Gathering (Expectations, Style Preferences)
- In-Person Consultation (Questions Answered)
- Services Ahead of Session (Reminders/What To Wear Guide, Location Scouting)
- Session Gift or Order Extras
- Great Products (Working With Quality/Tested Vendors)
- In-Person Sales
- Follow Up (Satisfaction Guaranteed)
- Thank You
I value each and every client and want their experience to be the best! From offering a great space to view galleries, to finding just the right formula and package to fit their needs, clients can be assured that they are getting quality photos and products.
When I am not working on client photos, I am taking online courses to learn new skills, and new ways to approach my craft. Applying those skills is rewarding, and ensures that my clients have an OUTCOME that is successful! Working with the same quality that is required in print competition, means that many of my client images are award winners.
Do I love my work? You bet I do.
Do I love my clients? More than anything.
Will I always try to make their experience the best it can be? FOR SURE!
Whether in studio or on location, you can be assured that I am going to do everything in my power to meet my clients expectations and wishes, and make them SMILE! That's the plan!
Do I love my clients? More than anything.
Will I always try to make their experience the best it can be? FOR SURE!
Whether in studio or on location, you can be assured that I am going to do everything in my power to meet my clients expectations and wishes, and make them SMILE! That's the plan!
To see how the blog circle photographers handled "service" this week, follow the links at the bottom of each blog post to travel through the group. Start with Pawparazzi Pet and Animal Photography presented by Shae Pepper Photography. Enjoy!
To book your very own experience, give me a call or fill out the contact form linked to this website.
To book your very own experience, give me a call or fill out the contact form linked to this website.
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